Política de privacidad

In Europe and Spain, there are data protection regulations in place to safeguard your personal information, which are mandatory for our organization.

Therefore, it is crucial for us that you fully understand what we will do with the personal data we ask from you. We will be transparent and give you control over your data, using simple language and clear options that allow you to decide what we will do with your personal information.

If you have any doubts after reading this information, please don't hesitate to ask us. Thank you very much for your cooperation.

Who are we?

Our company name: WINDROSE INTERNACIONAL SAILING, S.L.

Our CIF / NIF: B07955842

Our main activity: Boat rental and sales

Our address: Paseo Juan Carlos, 1, CP 07800, Ibiza (Balears (Illes))

Our contact phone number: 645765352

Our contact email address: ssibiza@steinweb.net

Our website: www.windroseibiza.com

For your trust and security, we inform you that we are registered in the following Commercial Registry / Public Registry:

Our main activity is subject to a regime of prior administrative authorization. For your trust and security, we provide you with the relevant authorization information and the identification of the competent supervisory authority:

Administrative authorization:

Supervisory authority:

We are at your disposal, feel free to contact us.

How will we use your data?

In general, your personal data will be used to interact with you and provide you with our services. Additionally, they may be used for other activities, such as sending you advertisements or promoting our activities.

Why do we need to use your data?

Your personal data is necessary to interact with you and provide our services. In this regard, we will provide you with checkboxes that allow you to decide clearly and simply regarding the use of your personal information.

Who will have access to the information we ask from you?

Generally, only authorized personnel within our organization will have access to the information we request from you. Likewise, entities that require access to your personal information to provide our services may also have access to it. For example, our bank will have access to your data if payment for our services is made by credit card or bank transfer.

Furthermore, public or private entities to which we are obligated by law may have access to your information. For instance, the Tax Law requires providing the Tax Agency with specific information about economic transactions that exceed a certain amount.

In cases other than those mentioned, if we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that allow you to decide in this regard.

How will we protect your data?

We will protect your data with effective security measures based on the risks involved in using your information. Our organization has approved a Data Protection Policy, and we conduct annual controls and audits to ensure the security of your personal data at all times.

Will we transfer your data to other countries?

Some countries in the world are safe for your data, while others may not be. For example, the European Union provides a secure environment for your data. Our policy is not to transfer your personal information to any country that is not secure from a data protection standpoint.

In the event that, in order to provide the service, it is essential to transfer your data to a country that is not as secure as Spain, we will always request your permission beforehand and apply effective security measures to mitigate the risks of transferring your personal information to another country.

How long will we retain your data?

We will retain your data during our relationship and for as long as required by law. Once the applicable legal timeframes have expired, we will securely and environmentally responsibly dispose of your data.

What are your data protection rights?

At any time, you can contact us to find out what information we have about you, correct it if it is incorrect, and have it deleted once our relationship has ended, if legally possible. You also have the right to request the transfer of your information to another entity. This right, called "data portability," can be useful in certain situations.

To exercise any of these rights, you must submit a written request to our address, along with a photocopy of your ID document for identification purposes. In our offices, we have specific forms available to request these rights, and we offer our assistance in completing them.

To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind later?

You can withdraw your consent if you change your mind about the use of your data at any time. For example, if you were previously interested in receiving advertisements for our products or services but no longer wish to receive them, you can let us know by using the objection form available at our offices.

If you believe that your rights have been disregarded, where can you file a complaint?

If you believe that your rights have been disregarded by our organization, you can file a complaint with the Spanish Data Protection Agency through one of the following means:

Electronic headquarters: www.agpd.es

Postal address:

Spanish Data Protection Agency

C/ Jorge Juan, 6

28001-Madrid

Telephone:

Tel. 901 100 099

Tel. 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency is free of charge, and you are not required to have legal representation or the assistance of a lawyer.

Will we create profiles about you?

Our policy is not to create profiles about users of our services. However, there may be situations where, for service provision, commercial, or other purposes, we need to create information profiles about you. An example could be using your purchase or service history to offer products or services tailored to your preferences or needs.

In such cases, we will apply effective security measures to protect your information from unauthorized individuals who may try to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those explained to you. However, if we need to use your data for different activities, we will always request your permission through clear options that allow you to decide in this regard.


FAQ

En función de tus necesidades y disponibilidad, te ayudaremos a encontrar el barco que mejor se adapte a tu petición. Póngase en contacto con nosotros a través de correo electrónico, teléfono o visite nuestra oficina ubicada en Marina Botafoch, y lo guiaremos en la elección de su barco de alquiler.

El alquiler de barcos en Ibiza y Formentera son servicios muy demandados. Para garantizar la disponibilidad de las mejores embarcaciones y tripulaciones, se recomienda reservar tan pronto como sepa las fechas que le convienen. Reservar con mucha antelación nos permite asegurar reservas en los mejores restaurantes de Ibiza y Formentera o personalizar al máximo tu día de charter.

Las inclusiones pueden variar según el tipo de embarcación, pero generalmente incluyen:

  • Amarre en puerto base
  • Capitán
  • Toallas
  • Bebidas de cortesía
  • Limpieza

No incluído en el precio:

  • Combustible
  • Amarre en otros puertos
  • Propinas de la tripulación

El coste del combustible se calcula en función de las horas de navegación. Por lo general, se requiere un depósito de combustible de 2 horas por adelantado. Si se consume más combustible, se deberá pagar el costo adicional. Si se utiliza menos combustible, se proporcionará el reembolso correspondiente al final del chárter.

Sí, en general, los niños están permitidos en todos los barcos. Recomendamos informarnos de las edades de los menores lo antes posible para poder recomendar la embarcación más adecuada para su seguridad.

Puede traer alimentos y bebidas a bordo, organizar el catering con nosotros o dejar que le reservemos un restaurante.

La mayoría de los barcos están disponibles a partir de las 10:00 a. m. y deben regresar al puerto de origen antes de las 7:00 p. m. Si desea disfrutar de la puesta de sol, consulte con nosotros las posibilidades y condiciones.

Sí, pero dependerá del tipo de embarcación y del número de personas que deseen pernoctar a bordo. Las embarcaciones que permiten pernoctar suelen tener más de 15 metros de eslora y pueden tener un costo adicional por noche. Cuando un cliente quiere pasar la noche, solicitamos un 30% de asignación de aprovisionamiento anticipado (APA) de la tarifa de fletamento. Este procedimiento es estándar para el alquiler de superyates y también se aplica a embarcaciones más pequeñas. El APA está destinado a cubrir todos los gastos relacionados con el combustible, la comida, el amarre u otros gastos no incluidos en la tarifa de la embarcación. Al final de la carta, los gastos se equilibrarán. Si el saldo es negativo, deberá pagar el monto restante, y si es positivo, se devolverá el monto restante de APA.

Identificación personal: Generalmente, se requerirá una identificación oficial válida, como pasaporte o cédula de identidad, para verificar su identidad. Lista de pasajeros a bordo: Nombres e identificaciones de las personas a bordo. Contrato de alquiler de embarcaciones.

Las pautas generales son las siguientes:

Cancelación del cliente: si decide cancelar el alquiler del barco, puede estar sujeto a una tarifa de cancelación. El importe de esta tasa depende de la antelación con la que realices la cancelación. Por lo general, cuanto más cerca de la fecha de inicio del alquiler, mayor será la tarifa de cancelación.

Cancelación por condiciones meteorológicas adversas: Si las condiciones meteorológicas son desfavorables y no es seguro navegar, la cancelación se podrá realizar sin penalización. Esto suele ocurrir en casos de alertas meteorológicas o cuando las condiciones marítimas no son aptas para la navegación.

Cancelación por condiciones meteorológicas adversas: Si las condiciones meteorológicas son desfavorables y no es seguro navegar, la cancelación se podrá realizar sin penalización. Esto suele ocurrir en casos de alertas meteorológicas o cuando las condiciones marítimas no son aptas para la navegación.