Privacy policy
In Europe and Spain, there are data protection regulations in place to safeguard your personal information, which are mandatory for our organization.
Therefore, it is crucial for us that you fully understand what we will do with the personal data we ask from you. We will be transparent and give you control over your data, using simple language and clear options that allow you to decide what we will do with your personal information.
If you have any doubts after reading this information, please don't hesitate to ask us. Thank you very much for your cooperation.
Who are we?
Our company name: WINDROSE INTERNACIONAL SAILING, S.L.
Our CIF / NIF: B07955842
Our main activity: Boat rental and sales
Our address: Paseo Juan Carlos, 1, CP 07800, Ibiza (Balears (Illes))
Our contact phone number: 645765352
Our contact email address: ssibiza@steinweb.net
Our website: www.windroseibiza.com
For your trust and security, we inform you that we are registered in the following Commercial Registry / Public Registry:
Our main activity is subject to a regime of prior administrative authorization. For your trust and security, we provide you with the relevant authorization information and the identification of the competent supervisory authority:
Administrative authorization:
Supervisory authority:
We are at your disposal, feel free to contact us.
How will we use your data?
In general, your personal data will be used to interact with you and provide you with our services. Additionally, they may be used for other activities, such as sending you advertisements or promoting our activities.
Why do we need to use your data?
Your personal data is necessary to interact with you and provide our services. In this regard, we will provide you with checkboxes that allow you to decide clearly and simply regarding the use of your personal information.
Who will have access to the information we ask from you?
Generally, only authorized personnel within our organization will have access to the information we request from you. Likewise, entities that require access to your personal information to provide our services may also have access to it. For example, our bank will have access to your data if payment for our services is made by credit card or bank transfer.
Furthermore, public or private entities to which we are obligated by law may have access to your information. For instance, the Tax Law requires providing the Tax Agency with specific information about economic transactions that exceed a certain amount.
In cases other than those mentioned, if we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that allow you to decide in this regard.
How will we protect your data?
We will protect your data with effective security measures based on the risks involved in using your information. Our organization has approved a Data Protection Policy, and we conduct annual controls and audits to ensure the security of your personal data at all times.
Will we transfer your data to other countries?
Some countries in the world are safe for your data, while others may not be. For example, the European Union provides a secure environment for your data. Our policy is not to transfer your personal information to any country that is not secure from a data protection standpoint.
In the event that, in order to provide the service, it is essential to transfer your data to a country that is not as secure as Spain, we will always request your permission beforehand and apply effective security measures to mitigate the risks of transferring your personal information to another country.
How long will we retain your data?
We will retain your data during our relationship and for as long as required by law. Once the applicable legal timeframes have expired, we will securely and environmentally responsibly dispose of your data.
What are your data protection rights?
At any time, you can contact us to find out what information we have about you, correct it if it is incorrect, and have it deleted once our relationship has ended, if legally possible. You also have the right to request the transfer of your information to another entity. This right, called "data portability," can be useful in certain situations.
To exercise any of these rights, you must submit a written request to our address, along with a photocopy of your ID document for identification purposes. In our offices, we have specific forms available to request these rights, and we offer our assistance in completing them.
To learn more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).
Can you withdraw your consent if you change your mind later?
You can withdraw your consent if you change your mind about the use of your data at any time. For example, if you were previously interested in receiving advertisements for our products or services but no longer wish to receive them, you can let us know by using the objection form available at our offices.
If you believe that your rights have been disregarded, where can you file a complaint?
If you believe that your rights have been disregarded by our organization, you can file a complaint with the Spanish Data Protection Agency through one of the following means:
Electronic headquarters: www.agpd.es
Postal address:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
Telephone:
Tel. 901 100 099
Tel. 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency is free of charge, and you are not required to have legal representation or the assistance of a lawyer.
Will we create profiles about you?
Our policy is not to create profiles about users of our services. However, there may be situations where, for service provision, commercial, or other purposes, we need to create information profiles about you. An example could be using your purchase or service history to offer products or services tailored to your preferences or needs.
In such cases, we will apply effective security measures to protect your information from unauthorized individuals who may try to use it for their own benefit.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those explained to you. However, if we need to use your data for different activities, we will always request your permission through clear options that allow you to decide in this regard.
The inclusions may vary depending on the type of vessel, but generally include:
The following are not included in the price:
General guidelines are as follows:
Customer cancellation: If you decide to cancel the boat rental, you may be subject to a cancellation fee. The amount of this fee depends on how far in advance you make the cancellation. Typically, the closer to the rental start date, the higher the cancellation fee.
Cancellation due to adverse weather conditions: If the weather conditions are unfavorable and it's unsafe to sail, the cancellation may be done without a penalty. This usually happens in cases of weather alerts or when maritime conditions are unsuitable for navigation.
Cancellation by the rental company: In some cases, the rental company may cancel the contract due to unforeseen circumstances, such as technical problems with the boat or events beyond their control. In such situations, you may be eligible for a refund or the option to reschedule the rental for an alternative date.
